Employee Saves Over $700 on Sinus Scan Utilizing Their Employee Experience Technology’s Healthcare Concierge Feature

The Client

Insurance Company with over 40 enrolled employees

The Challenge

An employee’s physician ordered a sinus scan, which was to be conducted at their main location residing on a major hospital’s campus. The scan at the doctor’s hospital office was quoted at $876, and the employee wondered if they could get the scan elsewhere at a lower cost.

The Solution

Since the employee already had access to an employee experience technology powered by HealthJoy, they simply opened the app on their phone, and then utilized the healthcare concierge chat bot feature to ask if it could find a provider for the scan at a lower cost. Within 24 hours, the concierge team alerted the employee through the chat that a local, free-standing imaging facility could provide the same scan for only $149.

The Outcome

The employee had the scan completed at the free-standing imaging facility and the results were provided to their original physician. The employee saved over $700 utilizing HealthJoy’s concierge chat bot.